Sushmita C Ljv

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Free product is charged nd not given

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Spencers Retail - Free product is charged nd not given
Spencers Retail - Free product is charged nd not given - Image 2

Spencers was giving a deal that if someone buys products worth Rs 999/, 2kgs onion would be given for Re1/ but even though my bill amount was Rs 1221/, i.e, more than the above said amount I was billed Rs 56/ for 2kg onions nd when I called up Spencers, Quest Mall repeatedly they just couldn't understand or pretended not to understand nd thus, eventually not give me the onion that was my due.

I want to bring to your attention that such deals are given in the app to allure customers to buy products from Spencers but they are not fulfilled because this is not the first time that I faced this problem, the same thing had happened with me earlier also. There are many online felivery apps so if such irresponsibility continues Spencers will soon lose customers. Let me bring to your notice that Bigbasket takes immediate action if any complain is made nd not pass the buck from one department to another as done by CSD Spencers, Quest Mall.

Expecting some immediate action.

Thanks & Regards,

Sushmita Chatterji.

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Preferred solution: I want the 2,kgs onion to be delivered as said by the offer nd such irresponsibility not to happen again in future

Mandira S Ays

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Verified Reviewer

Delivery/ shipping Address details

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Please Check the below for delivery/shipping of my order #01298**** - Shipment #01007**** for Order #01298****. Shipping Info Mrs. Juthika Nag 1 A Haralal Das Street, 2nd floor , Local Contact No: 834396**** (Tapashi) Kolkata, West Bengal, 700014 India T: 997117**** (contact orderer)
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Cons:
  • No cons

Preferred solution: Full refund

User's recommendation: No one has contacted nor any action has been taken till date.

Lakeisha Lew

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Verified Buyer
| map-marker Hyderabad, Telangana

To register a Complaint

Spencers Retail - To register a Complaint
Spencers Retail - To register a Complaint - Image 2
My items price is 774 and from mistake I give 900 rupee to counter man so please recover my money please find out
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User's recommendation: Be care full

RAVI B Lcs

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Verified Reviewer
| map-marker Melbourne, Victoria

Payment deduct customer account but not received

My payment for purchase deduct my account but not confirmed in your company account.so pls register the complaint regarding this my payment deduct Rs.565.75. Dated 27/08/2023. 19:11 p.m. My mob no 989727****
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Loss:
$566

Preferred solution: Not received any solution regarding this.

VIVEK S Vrn

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Verified Reviewer

Very bad service

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I I have been a regular customer of Spencers. I also get regular promotions etc. I ordered chicken from Spencers retail JMD mall in gurugram. The rate indicated in the promotional Watsup by their senior manager was RS 180/- per kg and the delivery was to be done by 1530. I finally received my order at 1930 with 190/- rate. I have returned my order but am very disappointed with a professional chain like yours.
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Pros:
  • Used to be a good retail chain
Cons:
  • Delivery system

Preferred solution: Apology

User's recommendation: Don’t order from Spencer’s

Anonymous
map-marker Hyderabad, Telangana

Abnormal delay in delivering stuff.Guntur,, Andra Pradesh

Order no 1172**** said to be delivered at 2.30 between 8pm not delivered yet. Very sorry to say, atleast there should be some communication as to why the stuff us not delivered even after made the full payment
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User's recommendation: Where is my stuff??

Francisco C Dmu

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Verified Reviewer

Im trying to buy a specific wallet

Hello i am trying to buy a specific wallet and the website says that it is not available for shipping but is avaliable for in store pickup. But when i put in my zip code it wont tell all it says is that it is not available in a store in grand junction. I am really trying to get it as soon as possible because there are only 2 left. It is called "Pink Characters Bleach Bifold Wallet". It's okay if I have to drive far to get it but I would prefer not to.
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G K S

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Verified Reviewer

Complaints

Today I bought a refrigerator from Spencer Siliguri after assurance the product will delivered today then I done payment. After two hours I received call that it cannot deliver today. So this happens complete harassment of yours consumers & showing failure of commitment. Kindly expedite yours cooperation to deliver today without fail otherwise I will opt for cancelation.
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Preferred solution: Deliver product or service ordered

Anand D Lld

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Verified Reviewer
| map-marker Peddapalli, Telangana

Cheating in weight

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Today I have ordered a few products. I have ordered for 1 kg carrot and what was delivered is 700 gms. This is the second time happening. If you can't control your store of cheating better close the online orders. I haven't opened the pack, if u r serious send somebody to check the weight. I do notlike getting cheated and if this is how u want to make money good luck to you
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Preferred solution: Apology

User's recommendation: Very ad customer service. Store cheats on weight Very arrogant staff

ARCHITA B

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Verified Buyer
| map-marker South Dum Dum, West Bengal

This is 1st time , i have ordered for online spencers delivry , its the worst experience ever in last 18 years

Spencers Retail - This is 1st time , i have ordered for online spencers delivry , its the worst...
Spencers Retail - This is 1st time , i have ordered for online spencers delivry , its the... - Image 2
Spencers Retail - This is 1st time , i have ordered for online spencers delivry , its the... - Image 3
am regular buyer from Flipkart / amazon / big bazar / more the delivery agent has delivered broken coffee jar & denied the fact its broken . it was packed in plastic packet post delivery within 2 minutes we called him , the agent didnt check in front pf us . he was in hurry & the jar was broken. with Flipkart / big bazar / more they have always done the same proactively will never buy again from spencers for sure
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Loss:
$310

Preferred solution: Let the company propose a solution

SANJAY A Yjj

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Verified Reviewer
| map-marker Lucknow, Uttar Pradesh

Your store manager misbehave with me

Spencers Retail - Your store manager misbehave with me
Hello sir. Yesterday evening I was with my family in your indira nagar Lucknow lekhraj dollar store 226016. There I was purchased some item and paid with paytm upi. My transition was successful. But your great manager challenged me it Will return. He gave me his world in written with stamps. Is this is way to treat with your customers. There is no value of customers. This time i am very disappointed . If you and not going to take action with this concern.
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Loss:
$328
Pros:
  • I want in written
Cons:
  • Why he refused me

Preferred solution: Is your store manager is always right?.

Isabella F Qpc

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Verified Reviewer

My package

My package was supposed to be delivered about 2 weeks ago, and I never received it. It was marked delivered
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Loss:
$37

Preferred solution: Deliver product or service ordered

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Kolkata, West Bengal

Induction oven purchased from you doesn't work

Spencers Retail - Induction oven purchased from you doesn't work
Spencers Retail - Induction oven purchased from you doesn't work - Image 2
Products are being sold are defective. Service commitments very low. ##### bad product , poor serviceability #####
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User's recommendation: Not to buy any electrical appliances from Spencer

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CHANDAN S Ulx

Delivery failure

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I have purchased some essential products from South City Spencer on 13.9.2022.Bill number-17/28383 and the person at home delivery counter assured me that those purchased items will be delivered by 14.9.22.But, till now,I didn't get them. My mobile number is mentioned in the Spencer's Home Delivery Manifest, but till now they didn't even communicate with me.
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Preferred solution: Deliver product or service ordered

Krishna Fpt
map-marker Hyderabad, Telangana

Regarding purchase

i paid amount via spencer gift vouchar at spencer store, visakhapatnam. i should have got cashback of 11%. Still i did not get. please take a needfull step towards it.
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Preferred solution: Let the company propose a solution

Manish y C
map-marker Gorakhpur, Uttar Pradesh

Given discount copen but it's not working

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Spencer has given me discount coupon but after purchasing it's not working then why they give to coustomer
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